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Frequently Asked Questions
We’ve compiled this list of FAQs to help answer some of the most common questions, but if there is anything further you need to know, we’d love you to get in touch.
Why do I need a gym induction?
A gym induction is required at most sites because the gym is essentially unmanned and, to cover their health and safety requirements, the Estate Management require all residents to be shown how to safely use the gym. motive8 is hired to deliver this service on behalf of the development’s managing agents.
What does the induction entail?
- Signing of PARQ- Health Questionnaire Form and Disclaimer Forms
- Covering the use of cardio equipment in the gym
- Covering the key features of the strength equipment
- Covering the use and safety of using free weights
- Showing any other equipment and training areas such as stretching spaces and smaller resistance training items – mats, medicine balls and
- Housekeeping and Health & Safety – Fire Exits, Cleaning Stations, Air Conditioning and Audio Visual Controls, Water Stations, Etiquette Signage
- Answering any questions that a resident might have surrounding training in the gym, further services and how to report issues
Where is the meeting point?
The meeting point will vary across sites, however you will be informed of this over the phone at the time of your booking. The Concierge Team should be able to direct you to the gym if you are unsure of where it is located, however outside the gym is a common meeting point, or outside the main door to the gym.
How do I book a gym induction?
Please contact us where a member of the team will be able to advise when the next induction is, what you need to do and also take payment over the phone.
How much does the induction cost?
When a new site launches, some inductions are paid for by the Estate Management and are therefore free to residents, but these are usually only for new gyms and only on a set number of specified dates and agreed periods during the initial launch phase. Outside of these dates and sessions, or if the Estate Management does not chose to offer free inductions, the following fees will apply.
Gym inductions cost £35.00* per person if part of a pre-scheduled group session. Inductions are set and paid for on a per person basis, therefore each resident will be required to pay for their induction individually, even if residing in the same property as another person wishing to use the gym.
If a 1-2-1 induction is requested at an alternative time to the pre-scheduled group sessions, there is a £15.00 surcharge. The resident will therefore have to pay £50.00** for a 1-2-1 induction at an alternative time to be organised with a motive8 trainer.
At some sites, where inductions are not compulsory, you can still opt to have one at a cost of £50.00 per person. If two or more people from the same apartment want to book an induction that is not at the time of a scheduled group induction, a fee of £35.00 per person will apply and payment must be completed at the same time.
At the time of booking we will ask you if you are an owner or a tenant. We need to know this information because, at some sites, property owners do not pay for their inductions directly – this is paid for by the estate management company or property developer.
* There are some site specific variances in the price for gym inductions; this will be made clear to you at the time of booking.
** The surcharge will always be £15, but the overall price for a 1-2-1 induction will be relative to the initial group cost as set by the relevant Estate Management.
Is there an ongoing membership fee?
For most gyms, there is no ongoing monthly membership fee. The cost of the induction is a one off payment, payable at the time of booking.
Some specified sites do have a membership fee; however this arrangement is between you, as a property owner or tenant, and the estate management company, not with motive8.
Why do I need to pay for an induction?
motive8 is hired as a contractor to deliver gym inductions on behalf of your Estate Management. The fee for the induction covers the cost of the trainer to deliver your induction and also the booking and administration to organise the induction. Your service charge does not cover the cost of an induction and motive8 does not take a share of your service charge for the purpose of gym inductions.
Why do I have to pay more for a 1:1 induction?
We have to cover the cost and time to book the personal trainer to visit your location at a more convenient time.
Do I need to bring training kit?
Training kit is not a requirement for an induction as we understand that you may be coming along straight from work. Whilst it is useful to come prepared to try machines out during an induction, this will not be an opportunity to look closely at your technique and form in detail due to the group setting of the inductions.
How do I gain access to the gym following my induction?
Our Personal Trainer will issue you with an Induction Confirmation Receipt. This should be taken to the concierge along with your fob where they will be able to programme the fob to access the gym area.
At some sites you will be given a code for the gym area following the gym induction.
If payment has not been received by motive8, we will not be able to issue access to the gym until payment has been confirmed as received.
What time does the gym open and close?
The gym is 24/7 unless specified; however specific sites have differing open and close times. Your key fob will often control access times anyway.
Can I bring my child to the gym?
We advise that children do not attend gym inductions or the gym at any time. The induction is an opportunity for all residents to listen to information surrounding health and safety and distraction from children should be avoided.
The gym is not deemed a safe place for children to be left to their own devices whilst you work out. In addition, residents should be able to enjoy the facility without the disturbance or worry that children are within their proximity.
We advise that you speak directly to your estate management team should you feel the need to bring your child to the gym as they will be able to offer further advice specific to your facility.
Servicing & Repairs
What is a Diagnostic visit?
A Diagnostic is where we are called out, attend your address and attempt to locate the problem with your machine. If it can be repaired in the first visit we will do so. If your machine needs specialist parts we do not carry, we will then forward a repair quote to return and carry out the repair.
What’s included in your call out charge?
With the standard call out charge, either a service or diagnostic / investigation, you would get an engineer for upto one hour one site excluding parts.
What type of equipment do you repair?
We will work with most equipment from full commercial to home equipment, as long as replacement spare parts are available in the marketplace.
How do you cost for multiple gym equipment services?
Once you send over a full comprehensive list of the equipment along with brands and model number we can work out the costings for you. The way we do this is we have a set cost for each machine dependent on the length of time and skill needed
What service contract periods do you offer?
We offer 12 months rolling contracts, meaning after the initial 12 months you can either cease your contract or continue for a further 12 months. Equipment service contracts are tailored to your individual needs (generally 6 or 12 monthly)
Do we cover your area?
We cover the whole of the UK, contact us to discuss further firstname.lastname@example.org
How soon will you be able to attend?
We guarantee to respond to your request within 48hrs. Once accepted and booked in we usually attend within 48hrs also, however! during busy periods this maybe 7-10 Days.
Will it definitely be possible to fix my machine?
All faults can be fixed the only issue is that sometimes we find the cost can be more than a machine is worth. We will provide you with the best advice moving forward, this generally requires a diagnostic visit but sometimes we may know from a simple telephone conversation.
Is it important to get my equipment serviced?
Yes….. This will ensure optimal safety for you / your customers / clients and lifespan of your machines. A well maintained machine will also hold its value should you wish to exchange, sell or upgrade.
What methods of payment do you accept?
We can take payments by bank transfer, credit or debit card or by 30-day invoice if you are under a service contract with us.
Do we get a guarantee after the work is complete?
We offer a 28 Day no-quibble guarantee on all manual work carried out. All electrical parts fitted come with a 3-month suppliers / manufacturers guarantee.
Design & Install
What's included in my design package?
Once we receive your brief we assign to our design team. They get things going with a phone call to dig deeper into your requirements. We suggest arranging a site visit to get a feel for your space. During this time, you can chat further, swap ideas and exchange pics of concepts you like. Things then start to take shape with a room layout recommendation and basic visual from your designer. Once you’re 100% happy with the direction of training space, a final 3D design will be worked up, accompanied by a comprehensive quote. As part of your quote, your designer can advise on flooring options, lighting, fixtures and accessories. Our designers recommend products from within the bespoke custom J2F range or sourced from third parties (i.e. a Concept2 Rower) that meet your requirements and your budget. Helping you achieve your perfect room in style.
How long does the whole thing take?
There are no time restrictions from our point of view. We understand the design process is iterative and can be dictated by external factors such as planning or budget approvals. Typically, if you give us the green light, we’re done and dusted anywhere between 10-20 working days (including site visit).
I'm in a rush, can you help?
Yes! Send us all the information ASAP so we can get started. It might take a extra push from us but at no extra cost to you.
Is a site visit mandatory?
The short answer – no! Although we would highly recommend it, your designer can get a really good impression if you send floor plans and photos and you are able to describe your space in detail via a Skype call. However, we can’t take responsibility for any unforeseen complications arising from having not seen the space or because inaccurate information was provided.
What information do I need to provide?
The more information you can provide us with, the better. Our goal is to create the best possible design for your space on specification and on budget. Your dedicated designer is on hand to provide all the help and support you need – they will make sure to ask all the right questions. Photos of your space and a simple floor plan is a good starting point.
How do I communicate with my designer during the process?
After the initial brief and site visit you can connect and easily collaborate with your designer via email.
Can I ask for changes once I receive my design?
We will do everything possible to accommodate design changes up until the point of delivery. Our in-house manufacturing capability provides lots of scope for making changes.
Do you help with flooring?
Yes! Flooring is an integral part of any training space and one of the first things to discuss during initial discussions. We can advise on flooring options that protect your under-flooring and equipment, reduce noise and look good.
Can you recommend architects, solicitors or tradesman for our project?
Send us a message to info@justin2fitness..com and we will do our best to point you in the right direction.
Can the designer suggest custom-made, bespoke items for our gym?
No problem. Customisation is such a great way to separate your training space from the crowd. Our in-house manufacturing capability means that almost any design is a possibility and we specialise in bespoke work.
Online Personal Training
How does Online Personal Training work?
Our aim is to give you a totally individualised fitness scheme through the use of an online personal trainer, who will coach you throughout the duration of your fitness plan. The first step is to complete an online questionnaire detailing your key measurements (weight, height etc.), your daily routine, any exercise you currently do, and of course your goals, as well as any preferences you might have for workout frequency, duration or activities. Our personal trainers can then assess your profile and create a totally unique, personalised fitness plan that’s perfectly tailored to your needs and objectives. This usually takes a few days and will be emailed directly to you once complete. Our nutritionists will also create a mouth-watering meal plan for you to follow, giving you quick, easy, delicious recipes to follow in conjunction with your workouts. These are calculated to provide your body with the right balance of vitamins, minerals and nutrients to enhance your exercise regime, whilst maintaining good overall health. All of the information you need to get started is available 24/7 online. This includes all the workout videos for the exercises you’ve been given – all with step-by-step explanations to ensure you maximise the benefits and minimise the chance of injury – as well as your meal plan and online support from your dedicated trainer and the in-house fitness staff. You’ll also review your progress online periodically with your personal trainer, where you can discuss any issues you’ve had, highlight exercises you particularly like, ask for adaptations to be made and reassess your objectives to ensure your fitness plan and menus are still optimised for your individual requirements.
What do the workouts involve?
No workout is the same, so you won’t do every activity every time you have a training session; nor would you necessarily do any of the same activities as your friend if they also signed up. However, as a general rule of thumb,
most of our online personal trainers design a workout plan to incorporate a mix of both cardio and weights-based exercises. Cardio activities raise your heart rate and encourage your body to burn more calories and/or stored fat. It’s the activities most of us think of when we consider the concept of exercise, and are usually the easiest activities to perform at home. Cardio activities include running, cycling, rowing, cross-training and generally anything that makes you out of breath. Weights-based training focuses on building muscle and core strength. This is the toning part of fitness, but despite a persistent belief that toning up is only for when you’ve reached your goal weight, it’s actually more effective to tone up as you go along – because apart from anything else, working out your muscles helps burn fat too. Weight and resistance training often includes weight-lifting, push-ups, pull-ups, leg/arm curls and sit up. If you already own fitness equipment or attend a gym that can be incorporated into your plan, you might also use kettlebells, an exercise ball or weights machines. Your personal trainer will determine which exercises are most beneficial and include them in your online fitness regime.
Isn’t the meal plan basically a diet?
Absolutely not. Diets – certainly those currently on trend – focus on cutting out specific food groups. Our meal plans aren’t about making you miss out on certain food types – rather, the aim is to ensure you get the right amount of nutrients to support your body’s needs during the personal training course, as the increase or change in exercises will naturally impact on your body’s nutritional requirements. This means you’ll need food from all five major groups – protein, vegetable, dairy, fat and carbohydrate – in the right proportions to enhance the efficacy of your training and keep your body healthy and happy. Your trainer will liaise closely with the in-house nutritionists to ensure you get the right foods at the right times. Our meal plans also cater for any allergies or intolerances you have, whilst still ensuring your body’s needs are met. If you do have any issues with specific foods, please make us aware when you complete the initial questionnaire.
How long does the personal trainer online course last?
We have various course durations to suit all goals and budgets, so it really depends on how long you want to enjoy the benefits of having your own online personal trainer, or else how long you’ve got to achieve results. For those seeking a ‘quick fix’ for an important event, or those who just feel they need a little boost to get them to their goals, then our 6-week course is ideal. For just £99 you get a bespoke fitness regime along with personalised meal plans and unlimited support from our team of specialist online fitness staff, as well as complete access to all the exercise videos and tutorials.
For anyone looking for a longer-term investment, hoping to lose or gain more significant amounts of weight, or anyone needing more sustained support, our 12-week course is a firm favourite. Offering even more value, for only £174.99 you get all the benefits of the 6-week plan, along with one of our dedicated online personal trainers to guide and support you will also get an initial verbal consultation.
Finally, for those seeking a long-term positive relationship with their body, there’s our 1-year course, providing the same core essentials as the 6-week course, but still giving you that dedicated personal trainer experience, with all the associated help, advice and motivation to keep you strong throughout the entire course. At just £499.99 it offers exceptional value for money and is ideal for anyone who needs that extra little push to achieve long-term goals.